bajeer Privacy Policy

This Privacy Policy ("Policy") sets out how bajeer ("we", "us", "our", "the Platform") collects, processes, stores, shares, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the bajeer online gaming platform at baj eer.org.

bajeer is committed to protecting the privacy and security of all personal data entrusted to us by our players. This Policy has been written in plain, accessible English to ensure that players across Bangladesh can clearly understand how their information is handled at every stage of their relationship with the bajeer platform.

This Policy applies to all personal data collected through the bajeer website, mobile-optimised platform, customer support channels, and any promotional or marketing communications. It should be read alongside bajeer's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

bajeer collects only the personal data that is necessary for the proper operation of the platform, fulfilment of legal obligations, and delivery of a safe and personalised gaming experience. The categories of personal data we may collect include:

bajeer does not collect or store full payment card numbers. All card-based payment data is tokenised and processed by our certified payment partners. We retain only masked card references (e.g., the last four digits) for your account records.

bajeer collects personal data through a variety of direct and automated means, including:

• Account Registration: Information you provide when creating your bajeer account, including your name, date of birth, mobile number, and preferred payment method.
• Identity Verification: Documents you submit during KYC checks, such as a copy of your National ID card or passport.
• Deposits and Withdrawals: Transaction details generated when you use bKash, Nagad, Rocket, Upay, Visa, or Mastercard to fund or withdraw from your bajeer account.
• Platform Activity: Automatically collected data as you browse the bajeer platform, including pages visited, games launched, bets placed, and session times.
• Customer Support: Information you share with our support team via email at [email protected] or through in-platform chat tools.
• Cookies and Tracking Technologies: See Section 7 of this Policy for full details on how bajeer uses cookies.
• Third-Party Sources: In limited circumstances, bajeer may receive data about you from fraud prevention partners, payment processors, or identity verification service providers.

bajeer uses the personal data we collect for the following purposes:

• Account Management: Creating and maintaining your bajeer account, processing your login credentials, and managing your profile settings.
• Payment Processing: Facilitating deposits and withdrawals via your chosen payment method, verifying transaction authenticity, and maintaining accurate financial records.
• Identity and Age Verification: Confirming that you meet bajeer's minimum age requirement of 18 years and that the information you have provided is accurate and genuine.
• Fraud Prevention and Security: Monitoring for suspicious account activity, detecting potentially fraudulent transactions, and protecting the integrity of the bajeer platform.
• Responsible Gaming: Tracking gameplay patterns to identify signs of problem gambling behaviour and, where appropriate, applying account-level interventions such as deposit limits or cooling-off periods.
• Service Personalisation: Tailoring the bajeer experience to your preferences — including game recommendations, promotional offers relevant to your activity, and region-specific content for Bangladesh players.
• Legal and Regulatory Compliance: Meeting bajeer's obligations under applicable laws, including anti-money laundering (AML) requirements and data retention regulations.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates by SMS or email — only where you have provided consent or where we have a legitimate interest in doing so. You may opt out at any time by contacting [email protected].
• Analytics and Platform Improvement: Analysing aggregated usage data to improve bajeer's platform performance, user interface design, and game portfolio.

bajeer processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of your account agreement with bajeer — including processing deposits, withdrawals, and game wagers.
• Legal Obligation: bajeer is required by law to collect and retain certain data for purposes such as anti-money laundering (AML) compliance, age verification, and financial record-keeping.
• Legitimate Interests: bajeer has a legitimate interest in processing data for fraud prevention, platform security, responsible gaming monitoring, and improving the overall service we deliver to players.
• Consent: Where bajeer relies on your consent to process data — primarily for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bajeer does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We may, however, share your data with trusted third parties in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and card-processing partners receive the minimum data required to complete your transactions securely.
• Identity Verification Partners: Third-party KYC service providers may receive copies of your identity documents to perform age and identity verification on bajeer's behalf.
• Game Content Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier to facilitate your gaming session. These providers do not receive your full name, contact details, or financial data.
• Fraud Prevention Services: bajeer may share relevant data with fraud detection and anti-money laundering screening services to protect the platform and its players.
• Legal Authorities: bajeer will disclose personal data to law enforcement, regulatory bodies, or courts where we are legally required or compelled to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of bajeer's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change.

All third parties with whom bajeer shares personal data are required to process that data only for the specific, agreed purpose and to maintain appropriate data protection and security standards.

bajeer uses cookies and similar tracking technologies to operate the platform, remember your preferences, and collect usage analytics. The types of cookies bajeer uses are as follows:

• Essential Cookies: Required for the platform to function. These include session cookies that maintain your login state and security tokens. The platform cannot operate without these cookies.
• Functional Cookies: Remember your preferences such as language settings, game lobby layout, and previously selected payment methods to improve your experience on return visits.
• Analytical Cookies: Collect anonymised data about how players use the bajeer platform, including which pages are most visited and which games are most popular. This data helps us improve platform performance and content.
• Marketing Cookies: Used to deliver relevant promotional content and bonus notifications based on your activity on the bajeer platform. These cookies are only deployed where you have consented to receive marketing communications.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of the bajeer platform, including account login and payment processing.

bajeer retains personal data for only as long as is necessary for the purpose for which it was collected, or as required by applicable law. Our standard data retention periods are as follows:

• Account Data: Retained for the duration of your active bajeer account and for a minimum of five (5) years following account closure, in accordance with financial record-keeping obligations.
• Transaction Records: Financial transaction data is retained for a minimum of seven (7) years for anti-money laundering compliance and audit purposes.
• Identity Verification Documents: KYC documents are retained for five (5) years following account closure or the date of the last transaction, whichever is later.
• Support Communications: Customer support records are retained for three (3) years following the resolution of the relevant enquiry.
• Marketing Data: Retained until you withdraw your consent or request deletion, after which it is removed from all active marketing lists within 30 days.

Upon expiry of the applicable retention period, bajeer will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

bajeer employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and bajeer's servers is encrypted using 256-bit SSL/TLS protocols.
• Encrypted Data Storage: Sensitive data held in bajeer's databases is encrypted at rest using AES-256 encryption.
• Access Controls: Strict role-based access controls ensure that only authorised bajeer personnel with a legitimate operational need can access your personal data.
• Two-Factor Authentication (2FA): bajeer's internal systems require two-factor authentication for all staff accessing player data.
• Regular Security Audits: bajeer conducts periodic security reviews and penetration testing to identify and remediate vulnerabilities in our platform infrastructure.

As a bajeer player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact bajeer at [email protected]. We will respond to all valid requests within 30 days.

• Right of Access: You may request a copy of the personal data bajeer holds about you, along with information about how it is being used.
• Right to Rectification: You may request that bajeer correct any inaccurate or incomplete personal data held in your account.
• Right to Erasure: In certain circumstances, you may request that bajeer delete your personal data. Note that this right is subject to our legal obligation to retain certain data for compliance purposes.
• Right to Restrict Processing: You may ask bajeer to limit the processing of your data in specific situations, such as while a dispute is being resolved.
• Right to Data Portability: You may request a machine-readable copy of the personal data you have provided to bajeer, for transfer to another service provider.
• Right to Object: You may object to bajeer's processing of your data for direct marketing purposes at any time, with no justification required.
• Right to Withdraw Consent: Where bajeer's processing is based on your consent, you may withdraw that consent at any time by contacting [email protected].

bajeer is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 18. If bajeer becomes aware that personal data has been submitted by a minor, that account will be immediately closed, all associated data will be deleted (subject to any applicable legal retention requirements), and any deposits made will be returned to the originating payment method.

If you are a parent or guardian and believe that a minor in your care has created a bajeer account, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will investigate and act promptly.

The bajeer platform may, on occasion, reference or display content related to third-party game providers, payment processors, or sporting organisations. This Privacy Policy applies solely to data processed by bajeer. bajeer is not responsible for the privacy practices of any third-party platform or service, and we encourage you to review the privacy policies of any external services you use in connection with your gaming activity.

bajeer reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date shown on this page and, where practicable, notify active players via their registered contact details (SMS or email).

Your continued use of the bajeer platform following the posting of any revised Policy constitutes your acceptance of those changes. We recommend reviewing this page periodically to stay informed of how bajeer protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or bajeer's data practices, please contact our Data Protection team. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected] (plain text — not a clickable link)

For additional help, you may also visit our FAQ page or review our Terms & Conditions.